Partnership Provides Seamless Integrated Communications Between Healthcare Providers And Social Service Organizations

July 29, 2020 (Boise, ID) – Today, Idaho Health Data Exchange (IHDE), Idaho’s statewide Health Information Exchange, announced a new partnership with Aunt Bertha, the leading search and referral platform of social service organizations, to provide a safe, secure, and effective platform for participants to connect patients with social services. This tool will help users better understand and act on patients’ social determinants of health (SDOH), in addition to connecting patients with resources to improve health equity.

Factors such as the conditions in which people live, learn, and play affect a wide variety of health risks and outcomes. As much as 80 percent of a person’s health is defined by social determinants of health. While thousands of nonprofits and social care providers are addressing these needs, navigating the system to get help is both difficult and time consuming. Aunt Bertha’s social care network connects verified social care providers with people seeking help. In Idaho, there are over 2,000 social service organizations connected through Aunt Bertha, making it easy to find the appropriate local services.

“IHDE’s new partnership allows a participant to access Aunt Bertha’s network as they are working in a patient record,” said Hans Kastensmith, IHDE’s Executive Director. “This partnership will provide support for a more complete, well-coordinated service through a single access point to an individual’s medical record for referral capabilities.”

“Aunt Bertha began with a simple idea—that every person and family should be able to find help with dignity and ease,” said Erine Gray, Aunt Bertha Founder and CEO. “Now, with our partnership with IHDE, we are able to do just that for thousands of Idahoans. As for the State’s health plans, hospital systems, and Community Based Organizations offering help, Aunt Bertha will be providing these organizations with the tools and insights to deliver the right services to the right places and to do more with less.”

IHDE and Aunt Bertha’s new partnership will provide resources such as safe and affordable housing, access to education, public safety, availability of healthy foods, and better access to local emergency/health services. This collaboration establishes a platform to significantly improve population and health outcomes throughout the state of Idaho.

To learn more about the Idaho Health Data Exchange, please visit For more information on Aunt Bertha’s social care network, please visit


About Idaho Health Data Exchange (IHDE)
Idaho Health Data Exchange (IHDE), a non-profit 501(c)(3) company, is Idaho’s statewide Health Information Exchange, dedicated to meeting the needs of healthcare providers and ensuring that Idaho’s citizens receive the most effective health services possible. To achieve these goals, IHDE is working with a wide-array of stakeholders and actively building a best in breed technology infrastructure to provide access to reliable data and information, combining traditional healthcare data with other data sources to help address the medical, behavioral, and social needs that influence the well-being of Idahoans.

In addition to technology enhancements to improve overall performance, an array of tools aimed at improving patient outcomes will be made available to IHDE participants, including: a social determinants of health platform, a telehealth platform, a remote patient monitoring system, and alerts and notifications system. As a trusted data sharing partner in Idaho, IHDE looks forward to bringing you a new suite of service offerings to improve quality of health outcomes and reduce the cost of care.

About Aunt Bertha
Aunt Bertha’s network connects people seeking help and verified social care providers that serve them. Thousands of nonprofits and social care providers serve their communities. But for most people, navigating the system to get help has been difficult, time consuming, and frustrating. Too many Americans are suffering, and they don’t need to. So at Aunt Bertha, we created a social care network that connects people and programs — making it easy for people to find social services in their communities, for nonprofits to coordinate their efforts, and for customers to integrate social care into the work they already do. Today, Aunt Bertha serves millions of users and is used by most major health plans, hospital systems, foundations, governments, and tens of thousands of community-based organizations (CBOs).

IHDE Contact
Prudence Vincent
Director of Customer Operations and Engagement
(208) 803-0030

Aunt Bertha Contact
Tom Hannaford
Account Director
(718) 820-6604