On Sunday August 19th, Orion Health will be performing maintenance for all Orion SaaS Hosted environments including production. Due to the scope of the work, it will require an extended downtime to implement. The maintenance is scheduled for six hours, the mutual goal of all teams is to minimize the duration of this event.
Start Time: 8/19/18 – 4:00 AM MST
End Time: 8/19/18 – 10:00 AM MST
All Orion/IHDE services will be unavailable (including the Clinical Portal) and will not respond to connection requests. If any participant’s sending system is unable to queue the data, they should stop the feed until service is restored. Inbound communication messages will receive a delivery failure and be advised to retry. Depending on the sending system, they will either retry delivery a number of times or simply fail the message.
We apologize for any inconvenience this may cause. Feel free to reach out with any questions you may have.
|Currently||All systems functional|
|Clinical Portal||As of 6/24/18, the Notifications and Subscriptions feature within the Portal is not functioning properly. We are currently working with our vendor to resolve this issue as quickly as possible.|
|Important Updates||IHDE/Orion Preventative Maintenance Schedule: Bi-Weekly Rhapsody engine restarts Saturday @ 10:00 pm MST|
|Incident date||Description||Resolution Date|
|6/24/18||The IHDE Clinical Portal’s Notifications and Subscriptions feature is not functioning properly. We are currently working with our vendor to resolve this issue as quickly as possible.||In Progress|
|9/20/17||The IHDE Clinical Portal is experiencing issues, and is currently unavailable. We are currently working with Orion to resolve this issue as quickly as possible.||9/27/17|
|8/14/17||The IHDE Clinical Portal is intermittently experiencing issues, and may be unavailable. We are currently working with Orion to resolve this issue as quickly as possible.||11/20/17|
|5/10/17||Clinical Portal may be slow or temporarily not available, we are currently working with Orion to resolve this issue as soon as possible.||5/31/17|
|1/7/17||Orion/IHDE System Downtime: Orion will be performing storage infrastructure upgrades on their HIE systems. Maximum duration of this downtime is 16 hours. All functionality (Clinical Portal and interface/message flow) will be unavailable during this time. Functionality will be restored to operation upon completion.||1/8/17|